COVID Secure Guidelines

NEW POLICIES AND GUIDELINES

Our top priority is the safety of our patients and our team, so you will see that we have changed the way things are done, in order to take the very best care of you.

Always call before you visit – Please telephone to make an appointment for any reason, if you arrive without prior booking, we may not be able to see you. We will also have to ask you a few questions about your visit.

• Online / telephone consultations – We may invite you to a longer telephone or an online video consultation before your appointment to enable us to clearly determine your needs and reduce the amount of time that you have to spend in the practice.

• Our door will be locked when you arrive. Rest assured we will be open, but we will have to control the number of people in the practice at any one time.

When you arrive we will ask you to: Use the hand sanitiser as you enter our practice

• Let us take your temperature – We need to reduce the risk of people bringing the virus into the building so we will use a non-contact thermometer as you arrive and if your temperature is high advise you to seek medical advice and return once it is normal.

• Answer a few general health questions – To confirm you have not been in contact with anyone with symptoms.

• We have to keep the number of people in the building to an absolute minimum so we can only permit two members of the same household at any one time

• Wearing a mask – this is discretionary for you our customer but compulsory for all members of our team

• Maintain a safe separation from everyone wherever possible – We will limit the number of people in the practice to ensure that you are never crowded. Whenever possible please remember to maintain a 2-metre separation from everyone as you move from one space to another.

• Pay with a card.

In the Consulting Room – Please wash / sanitise your hands again on entering the consulting room. As part of your examination we will have to be quite close for short periods of time, and we will minimise the risks inherent in this by keeping periods of closer contact to absolute minimum. We will save you time spent in the consulting room by asking you to complete a questionnaire whilst seated in-store away from this area

We will be using new OCT technology to examine the inside of your eyes in minute detail, so we won’t have to get as close to you as we used to. Many of you will be delighted to know that we will not be using the “puff of air” test to check your eye pressure.  We have a new method which does not cause aerosol droplets to be produced.

When choosing frames – We will invite you to wash your hands before trying on frames.

• We will have a “please look but don’t touch policy”. Ask us to pass you the frames that you would like to try.

• Once you have tried a frame pass it back to us rather than put it back on the display.

• Each frame will be sanitised after it has been tried on before going back on display. It’s all about creating a controlled environment.

• Please remember to maintain a safe separation when browsing.